Privacy Policy and Shipping policy

 

Terms & Conditions

For the purpose of these Terms and Conditions, the terms "we," "us," and "our" refer to Clove Ayurvedic Luxury personal care, whose registered/operational office is located at:

WEWORKS LATITUDE, 10th Floor, RMZ Latitude, Bellary Road, Hebbal, Bangalore, Bengaluru, Karnataka, 560024.

The terms "you," "your," "user," and "visitor" refer to any individual or entity visiting our website and/or agreeing to purchase from us.

Your use of the website and/or purchase from us is governed by the following Terms and Conditions:

  1. The content of the pages of this website is subject to change without notice.
  2. Neither we nor any third parties provide any warranty or guarantee regarding the accuracy, timeliness, performance, completeness, or suitability of the information and materials found on this website for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  3. Your use of any information or materials on our website or product pages is entirely at your own risk. It is your responsibility to ensure that any products, services, or information available through our website meet your requirements.
  4. Our website contains material owned by or licensed to us, including but not limited to the design, layout, appearance, and graphics. Reproduction is prohibited unless in accordance with the copyright notice, which forms part of these Terms and Conditions.
  5. All trademarks reproduced on this website that are not the property of or licensed to the operator are acknowledged.
  6. Unauthorized use of information provided by us may lead to claims for damages and/or constitute a criminal offense.
  7. From time to time, our website may include links to other websites for your convenience. We are not responsible for the content of linked websites.
  8. You may not create a link to our website from another website or document without prior written consent from Clove Ayurvedic Luxury personalcare.
  9. Any dispute arising from your use of our website, purchases, or engagement with us is subject to the laws of India.
  10. We are not liable for any loss or damage arising directly or indirectly from the decline of authorization for any transaction due to the cardholder exceeding the preset limit agreed upon with our acquiring bank.

Privacy Policy

At Clove, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information.

Information We Collect
Personal Information: Name, email address, phone number, shipping/billing address.

Payment Information: Processed securely via third-party payment gateways; we do not store your payment details.

Website Usage Data: Cookies, IP addresses, and browsing behaviour to improve user experience.

How We Use Your Information:

  • To process and fulfill your orders.
  • To personalize your shopping experience.
  • To send promotional emails (if you opt-in).
  • For internal analytics and improvements.


Data Security

We implement advanced security measures to protect your data. However, no method of online data transmission is 100% secure.

Third-Party Disclosure
We do not sell, trade, or transfer your personal information to external parties, except trusted partners who assist in operations, subject to confidentiality agreements.

Your Rights
You can access, update, or delete your personal information by contacting us at [Your Support Email].

Cookies
Cookies help us provide a better experience. You can manage cookies through your browser settings.

Refund Policy
At Clove, customer satisfaction is our priority. If you’re not completely satisfied, we’re here to help.

Eligibility for Refunds
Products must be unused and in their original packaging.
Refund requests must be made within 1day of delivery.

Non-Refundable Items
Products purchased on sale or with promotional offers.
Items that show signs of use or tampering.

Process for Refunds

1. Email us with your order details and reason for refund.


2. Our team will review your request and respond within 2-3 business days.


3. Upon approval, refunds will be processed to the original payment method within 7-10 business days.



Shipping Costs

Return shipping costs are the customer’s responsibility.


Cancellation Policy

We aim to provide a seamless shopping experience. Here’s how cancellations work:

Order Cancellation
Orders can be canceled within 24 hours of placement by contacting us.
Cancellations after 24 hours will not be eligible for a refund if the order has been processed or shipped.


Post-Shipping Cancellation
If your order has already been shipped, cancellation is not possible. However, you can initiate a return after receiving the product.

Shipping Policy for Clove Luxury Ayurvedic Personal Care

We strive to deliver your orders in a timely and efficient manner while ensuring the utmost care for our products during transit.

Shipping Timeframes:

  • Metro Cities: Orders will be delivered within 2 to 7 business days from the date of dispatch.
  • Rural Areas: Orders will be delivered within 8 to 10 business days from the date of dispatch.

Order Processing:

  • All orders are processed within 1-2 business days.
  • Dispatch and shipping confirmation emails will be sent once your order is shipped.

Delivery Partners:
We partner with trusted courier services to ensure safe and reliable delivery to your doorstep.

Shipping Charges:

  • Free shipping is applicable on all orders.
  • For orders below the threshold, a nominal shipping fee will be added at checkout.

Additional Notes:

  • Delivery timelines may vary during peak seasons, sales, or due to unforeseen circumstances such as natural calamities.
  • Kindly provide accurate and complete address details to avoid delivery delays.

For any queries related to shipping, feel free to contact our support team at [insert customer care email/phone number].

Thank you for choosing Clove Luxury Ayurvedic Personal Care!



Refund for Canceled Orders
Refunds for eligible cancellations will be processed within 5-7 business days to the original payment method.


Contact Us
For any queries related to privacy, refunds, or cancellations, reach out from the contact page